Refund Policy

1. Try before you pay

Every new account gets full access for its first month at no charge, with no card details required. Nothing is billed automatically when that month ends. The most reliable way to avoid needing a refund is to use the free month to decide whether Smart Path fits your venue.

2. When we issue refunds

We refund in the following circumstances:

• Duplicate payment. You were charged more than once for the same billing period. We refund the duplicate in full.
• Critical technical failure. A fault on our side prevented you from accessing core features for a material part of a billing period and we were unable to resolve it.
• Service not delivered. You paid for a plan and it was not activated on your account.
• Cancellation within the refund window. You cancel within seven days of your first paid charge. See section 4.
• Termination by us. If we end your subscription for reasons other than a breach of our Terms & Conditions, we refund the unused portion of any prepaid period.

3. What is not refundable

• A change of mind after the refund window has passed.
• Not using the service during a period you paid for.
• Partial use of a billing period, other than in the termination case described above.
• Cancellation of an active subscription after the refund window.
• Dissatisfaction with a feature that is accurately described on our website. Where you believe something has been misdescribed, tell us and we will look at it.

4. Refund window

Requests must be made within seven days of the charge you are asking us to refund. After that we do not issue refunds except where required by law or where one of the circumstances in section 2 applies.

Because there is no annual commitment, cancelling stops future charges at the end of the current billing period regardless of whether a refund applies.

5. How to request a refund

1. Email support@smartpath.click from the address associated with your account.
2. Include your account or venue name, the date and amount of the charge, and the reason for the request.
3. We will acknowledge within one business day and tell you whether the request is approved, along with our reasoning if it is not.
4. Approved refunds are processed within five to seven business days.

6. How refunds are paid

Approved refunds are returned to the original payment method. How quickly the money appears depends on your bank or card issuer and is outside our control; it commonly takes a further few business days after we process it.

7. Cancelling your subscription

You can cancel at any time. There is no minimum term and no cancellation fee. Cancellation takes effect at the end of your current billing period and you keep access until then. No further charges are made after that.

Cancelling does not by itself trigger a refund unless you are within the window described in section 4. Before cancelling, export your event data to PDF and Excel so you keep a complete record.

8. Contact

Smart Path — event venue management software.
Email: support@smartpath.click
Phone: +92 320 6832852

See also our Terms & Conditions and Privacy Policy.