Terms & Conditions

1. The service

Smart Path provides web-based event venue management software. The service includes booking and reservation management, a venue booking calendar with conflict alerts, an operations dashboard, automated client email notifications, event signage generation, and event data export to PDF and Excel formats.

The service is delivered over the internet and accessed through a web browser. We do not supply hardware, network connectivity or on-site installation.

2. Free first month

New accounts receive full access to the service at no charge for their first month. No payment details are required to begin the free month, and no charge is applied automatically when it ends. To continue after the free month you must select and pay for a subscription plan.

A demonstration of the software can be arranged on request so you understand its features before committing. You can book a demo here.

3. Subscription and fees

After the free first month, continued use of the service requires a paid subscription. Current plans are:

• Basic — USD $50 per month. All features, unlimited event bookings, unlimited users and email support.
• Premium — USD $75 per month. Everything in Basic, plus priority issue resolution, extended support hours, onboarding assistance and priority access to new features.

Fees are stated in United States dollars and are billed monthly in advance. Current pricing is published at smartpath.click/pricing. We may change our pricing, and where we do we will give existing subscribers reasonable notice before the change takes effect for their account.

Subscription fees are non-refundable except as set out in our Refund Policy. There is no setup fee, no implementation charge, no per-user charge and no per-event charge.

4. Account use

Each subscription covers a single venue or business. An account may be used by multiple team members across multiple devices at no additional cost, but it may not be used to manage separate, unrelated venues or businesses under one subscription. If you operate more than one venue, contact us and we will advise on the appropriate arrangement.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Tell us promptly if you believe your account has been accessed without authorisation.

5. Your data

The booking, client and event data you enter into Smart Path remains yours. We process it to provide the service, as described in our Privacy Policy.

You can export your event data to PDF and Excel at any time while your account is active. We recommend exporting your records before cancelling if you want to retain a complete history.

6. Acceptable use

You agree not to use the service to:

• Break any applicable law or regulation.
• Send unsolicited bulk email, or use the automated email features for marketing to people who have not agreed to hear from you.
• Store or transmit material that infringes someone else’s rights, or that is unlawful or harmful.
• Attempt to gain unauthorised access to the service, other accounts, or the systems the service runs on.
• Interfere with or disrupt the service, or place an unreasonable load on its infrastructure.
• Resell, sublicense or redistribute the service without our written agreement.

7. Availability and support

We work to keep the service available and reliable, but we do not guarantee uninterrupted access. Planned maintenance will be notified in advance where practical. Unplanned outages will be addressed as quickly as we reasonably can.

Email support is included on all paid plans. Premium subscribers receive priority issue resolution and extended support hours.

8. Cancellation and termination

You may cancel your subscription at any time. There is no minimum term and no cancellation fee. Cancellation takes effect at the end of your current billing period, and you retain access until then.

We may suspend or terminate an account that breaches these terms, or where fees remain unpaid after reasonable notice. Where we terminate an account for reasons other than a breach by you, we will refund the unused portion of any prepaid period.

9. Liability

The service is provided on an “as is” basis. To the fullest extent permitted by law, we exclude implied warranties and do not accept liability for indirect or consequential loss, including lost profits, lost bookings or lost business opportunity.

Our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

10. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last revised. Where changes are material we will notify account holders by email. Continuing to use the service after a change takes effect means you accept the revised terms.

11. Contact

Smart Path — event venue management software.
Email: support@smartpath.click
Phone: +92 320 6832852